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Frequently asked questions

Please read questions below and if you cannot find your answer, please send us your question, and we will answer you as soon as possible.

Frequently asked questions

What does PremierCredit do?

PremierCredit offers the cheapest and most affordable financial solutions that can be accessed online through our website, through mobile applications and in our well established branch network.

Are there any other costs I should know about apart from the interest rates?

There are no additional costs apart from the interest rates. Transparency is of utmost importance to us for our customers. No hidden fees, no upfront costs!

How are the payments made?

The deductions are made from the salary on every pay date. This may be done by your employer if we have a Memorandum of Understanding (MOU) or by the bank on our behalf through direct debit mandate.

What are the requirements for obtaining a loan?

Requirements and eligibility are as follows:

21 years old and above
Have a valid original NRC/Drivers license or Passport
Be in full employment with an active bank account
Holder of a registered mobile phone number

What documents am I required to bring with me?

Valid ID (NRC, Passport or Driver’s license)
Latest payslip (stamped)
Bank statement for the last 1 month
Letter of introduction from employer (on headed paper)

How long does it take to process the loan?

If you have everything in place, we aim to process your loan within 30 minutes. You get your money same day. Money on the Go.

What if I am unable to pay my loan on my next pay day?

If you cannot pay off the entire loan on your next payday, but can only make the payment after, we can offer you a PayLater facility.

I am a tenant so I do not have utility bills in my name/I do not pay utility bills, my landlord does. What do I do?

As our loans are unsecured, utility bills are not a mandatory requirement for your loan application to be processed. In the absence of utility bills that bear your names, the employer can include the client’s residential address in the letter of introduction.

I do not have one of the required documents, can you make an exception?

Unfortunately, as our loans are unsecured, we require all the minimum documentation as set out on the list of requirements for eligibility.

Do you give loans to business people, start up entrepreneurs or students?

Unfortunately, our target market is those who are in employment and business people. We do not provide loans to start-ups nor students. This is because our loans are unsecured (no collateral required) and our loan administration and loan recovery procedures are designed for this purpose. We require a history of trading or income.

How can I contact you?

Here are the places to reach us:

Head office Branch

3rd Floor Hungwe House 69 Jason Moyo Avenue, Harare
Cell: +263 736356332

Virtual Branch

Go to: www.premiercredit.co.zw and apply from the comfort of your home, place of work or business using any smartphone device, laptop, and or desktop computer.

A helpdesk support chat is available to assist, and;
Call Centre Line : +263 242 254 494

There is no branch in my town; how can I access your products and services?

Fortunately, with PremierCredit, you can apply online (through our website), our Mobile App, or through our call centre. We offer credit facilities through our partners and mobile financial services.

When will you open a branch in my town?

We will continue to expand our footprint across the country and hope to be operational in a location near you soon to serve you better. Please follow us on Facebook, LinkedIn, twitter and Instagram to stay up to date with the latest developments from PremierCredit.

What are your working hours?

We are open Monday to Friday from 08:00 to 17:00hrs (weekdays only).

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